Front Office Receptionist (German & Russian Speaker)

AccorHotel; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a leading hotel as a Receptionist where you will be responsible for check-ins, guest interactions, and ensuring a seamless experience for guests. This role requires multitasking, customer service skills, and a professional presentation. Work in a dynamic environment at Rixos The Palm, known for its heartfelt hospitality.

Qualifications

• Experience working as a Receptionist in 5-star hotels.
• Ability to work flexible hours.

Responsibilities

• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Resolve guest complaints/requests and ensure immediate follow-up.

Skills

Customer service

Multitasking

Time management

Proficiency in German

Tools

Microsoft Office

Job description

Whats in it for you:

• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guests' departure.
• Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guest complaints/requests and liaise with the concerned department to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail, and packages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
• Have knowledge of hotel rate codes, package segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.

Qualifications:

Your experience and skills include:

• Experience working as a Receptionist in 5-star hotels.
• Customer service & data entry experience.
• Multitasking and time management skills with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
• Proficiency in German language is advantageous.

Additional Information:

Your team and working environment:

Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai.

At Accor, we are Heartists!

Are you ready to put your heart at the center of everything you do? If so, then join our team of Heartists at Rixos The Palm. Every day, we look for opportunities to engage in a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding!

Remote Work: No

Employment Type: Full-time