Front Office -Receptionist

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An exciting opportunity awaits at a luxurious resort where you can showcase your hospitality skills as a Front Office Receptionist. In this role, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while providing exceptional service. The environment is vibrant and rewarding, perfect for those who thrive in a dynamic setting. Join a team that values heartfelt hospitality and offers a unique opportunity to connect with guests in a stunning beachfront location. If you are passionate about delivering outstanding customer service and creating memorable experiences, this position is designed for you.

Qualifications

• Experience as a Receptionist in 5-star hotels is essential.
• Must have strong customer service and data entry skills.

Responsibilities

• Register and process check-ins and check-outs efficiently.
• Provide friendly service and resolve guest complaints promptly.
• Handle cashiering duties and maintain guest security.

Skills

Customer service

Data Entry

Multi-tasking

Time management

Professional presentation

Additional languages

Tools

Microsoft Office Suite

Job description

An exciting opportunity has arisen for a Front Office Receptionist to join Rixos Premium Saadiyat Island.

What you will be doing :

• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests' complaints / requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail, and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.

Your experience and skills include :

• Experience working as a Receptionist in 5-star hotels.
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
• Additional language will be an advantage.

Your team and working environment :

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding.