Front office Manager Terra Solis

111 Management; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead the daily operations of the front office department. This role emphasizes exceptional guest satisfaction and efficient front desk operations, requiring strong leadership and customer service skills. The ideal candidate will have a minimum of two years of experience in a similar role within a four- or five-star hotel, along with local market experience in the UAE/GCC. Join this dynamic team and play a crucial role in delivering outstanding experiences to guests.

Qualifications

• Minimum 2 years experience in a similar position in a four- or five-star hotel.
• Experience in the UAE/GCC local market.

Responsibilities

• Manage front office operations to ensure profitability and guest satisfaction.
• Supervise the Front Office team to maximize revenue and occupancy.

Skills

Leadership

Customer Service

Team Management

Job description

The Front Office Manager is responsible for overseeing the daily operations of the front office department, ensuring high levels of guest satisfaction, efficient front desk operations, and effective coordination with other hotel departments. This role requires strong leadership, excellent customer service skills, and the ability to manage a team effectively.

Responsibilities

• Responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control.
• Ensure ongoing liaising and coordinating with all departments of the entity to ensure total guest satisfaction.
• Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Maintains a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.

Qualifications

• Two (2) years minimum experience in similar position in a five- or four-star hotel.
• UAE/GCC local market experience

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