Front Office Manager - ME Dubai

Melia Hotels International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Front Office Supervisor to manage check-in and check-out procedures, coordinate billing accuracy, and lead the front office team. The ideal candidate will have luxury hospitality experience, fluent English, and an additional language (Arabic, Russian, or Spanish). This role offers opportunities for personal growth and development in a vibrant international work environment.

Benefits

My MeliáRewards loyalty program benefits

Flexible compensation options

Exclusive discounts on products and services

Qualifications

• Experience in a similar role within a luxury setting.
• High level of English and either Arabic, Russian, or Spanish.
• Friendly and sympathetic personality.

Responsibilities

• Supervise check-in and check-out procedures.
• Coordinate and monitor payment transactions.
• Resolve guest complaints and claims.
• Lead front office team members.
• Utilize hotel management software and Microsoft Office.
• Ensure operational efficiency.
• Collaborate with other departments.

Skills

Supervising check-in/check-out procedures

Coordination of payment transactions

Guest complaint resolution

Team leadership

Hospitality education

Fluent in English and one additional language (Arabic/Russian/Spanish)

Education

Hospitality management education

Job description

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Benefits

• My MeliáRewards : Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits : Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Responsibilities

• Supervise and ensure smooth check-in and check-out procedures.
• Coordinate and monitor payment transactions and billing accuracy.
• Resolve guest complaints and claims promptly and professionally.
• Lead and supervise front office team members, promoting a service-oriented work environment.
• Utilize hotel management software and Microsoft Office programs to manage operations effectively.
• Ensure operational efficiency and adherence to hotel policies and standards.
• Collaborate with other departments to maintain seamless guest service.
• Contribute to the development of new procedures and innovative service strategies.
• Support training and development of team members to maintain high service standards.
• Plan and organize shift schedule and team tasks efficiently.
• Demonstrated ability to manage teams and lead with a positive attitude.

Qualifications

• Experience in a similar role with luxury background.
• High level of English and Arabic or Russian or Spanish.
• A friendly and sympathetic personality.
• Hospitality management education is a plus.

About Meliá

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

Equal Opportunities

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.