Front Office Manager - ME Dubai - ()

Meliá Hotels International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Front Office Manager to oversee check-in and check-out procedures, resolve guest complaints, and lead the front office team. Candidates should have experience in a similar role, proficiency in English and either Arabic, Russian, or Spanish, and a friendly demeanor. This position requires strong team management skills and familiarity with hotel management software.

Qualifications

• Experience in a similar role with luxury background.
• High level of English and knowledge of Arabic, Russian, or Spanish.
• A friendly and sympathetic personality.

Responsibilities

• Supervise and ensure smooth check-in and check-out procedures.
• Coordinate payment transactions and billing accuracy.
• Resolve guest complaints promptly and professionally.

Skills

Team management

Customer service

Conflict resolution

Hotel management software

Bilingual communication

Education

Hospitality management education

Tools

Microsoft Office

Job description

Empresas :

Your Tasks :

• Supervise and ensure smooth check-in and check-out procedures.
• Coordinate and monitor payment transactions and billing accuracy.
• Resolve guest complaints and claims promptly and professionally.
• Lead and supervise front office team members, promoting a service-oriented work environment.
• Utilize hotel management software and Microsoft Office programs to manage operations effectively.
• Ensure operational efficiency and adherence to hotel policies and standards.
• Collaborate with other departments to maintain seamless guest service.
• Contribute to the development of new procedures and innovative service strategies.
• Support training and development of team members to maintain high service standards
• Plan and organize shift schedule and team tasks efficiently.
• Demonstrated ability to manage teams and lead with a positive attitude.

What are we looking for :

• Experience in a similar role with luxury background
• High level of English and Arabic or Russian or Spanish
• A friendly and sympathetic personality
• Hospitality management education is a plus.

Requisitos :