Front Office Manager - DoubleTree by Hilton Resort & Spa Marjan Island

Hilton; Ras Al Khaimah; On-site; AED 90,000 - 140,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health support

Job summary

Hilton in Ras Al Khaimah is seeking a Front Office Manager to lead the Front Office team, ensuring smooth check-in and check-out, and delivering the warm, light hospitality Hilton is known for. You will drive guest satisfaction, manage occupancy, and work across departments to maintain brand standards.

Ideal candidates bring 2+ years in a Front Office Manager role, a hotel management qualification, and a proven ability to coach teams while maintaining high service levels.

Qualifications

• Minimum 2 years’ experience in a Front Office Manager role with a hotel management qualification.
• Proven ability to lead, motivate, coach, and develop high-performing teams.
• Strong commitment to delivering exceptional guest experiences and high service standards.

Responsibilities

• Oversee daily Front Office operations to Hilton standards.
• Deliver exceptional guest experiences and VIP recognition.
• Maximise occupancy and revenue through rate management and upselling.
• Lead, motivate and develop the Front Office team to high performance.
• Ensure all guest interactions reflect Hilton brand standards and warmth.

Skills

Leadership

Guest experience

Commercial awareness

IT proficiency

Education

Hotel Management degree

Tools

PMS

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself as a Front Office Manager, leading and inspiring your team to deliver exceptional Guest experiences from check-in to check-out. Through strong leadership, operational excellence, and genuine care, you ensure every interaction reflects the light and warmth of hospitality.

Responsibilities

• Front Office Operations: Oversee daily Front Office operations while maintaining Hilton service and operational standards.
• Guest Experience: Deliver exceptional Guest experiences, recognise VIP and regular Guests, and continuously improve Guest satisfaction.
• Commercial Performance: Maximise occupancy and revenue through effective rate management, upselling, and promotion of hotel services.
• Team Leadership: Lead, motivate, train, and develop the Front Office Team to achieve high performance and service standards.
• Brand Standards: Ensure every Guest interaction reflects the light and warmth of hospitality.
• Training & Knowledge: Ensure Team Members have current knowledge of hotel services, policies, pricing, and the local area.
• Planning & Performance: Manage departmental objectives, schedules, budgets, policies, procedures, and performance.
• Communication: Maintain strong communication and effective working relationships with all hotel departments.
• Staffing: Manage staffing levels effectively in line with operational and business demands.
• Safety & Compliance: Ensure compliance with security, fire, health and safety, and company policies and procedures.
• Systems: Ensure effective use of Front Office equipment and property management systems.
• Hotel Support: Collaborate with other departments to ensure seamless hotel operations and exceptional Guest experiences.

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

What It Takes to Make the Stay

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The Following Capabilities And Qualifications Would Be Advantageous

• Minimum of 2 years’ experience in a similar Front Office Manager role, with a degree or diploma in Hotel Management or an equivalent qualification.
• Proven experience in leading, motivating, coaching, and developing high-performing teams.
• Strong commitment to delivering exceptional Guest experiences and consistently high service standards.
• Strong commercial awareness, sales capabilities, and experience in managing departmental budgets and Profit & Loss (P&L).
• High level of IT proficiency, with knowledge of Property Management Systems (PMS) considered an advantage.
• Previous experience within Hilton is preferred.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.