Front Office Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a dynamic and inclusive team as a Front Office Manager at a leading hotel brand. In this role, you'll be responsible for creating memorable guest experiences from the moment they arrive. Your leadership will inspire a front office team dedicated to excellence, ensuring every guest feels welcomed and valued. With opportunities to drive revenue and enhance service quality, you'll play a crucial part in the hotel's success. This innovative firm values diversity and offers a supportive environment where you can thrive. If you're passionate about hospitality and ready to make a difference, we invite you to apply and embark on this exciting journey with us.

Benefits

Competitive Salary

Full Uniform

Room Discounts

Wellbeing Support

Training Opportunities

Qualifications

• 3+ years in Front Office/Guest Service roles with management experience.
• Luxury resort experience preferred, fluent in English.

Responsibilities

• Manage and coach front office team for exceptional guest experiences.
• Engage with guests, remedy complaints, and conduct inspections.

Skills

Guest Service

Team Management

Complaint Resolution

Budget Management

Fluent English

Other Languages

Education

Bachelor's degree in Hotel Management

Higher education in Business Administration

Job description

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Luxury resort background
• Experienced in high volume operation
• Must speak fluent English
• Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.