Front Office Manager

HDB Hotel; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in the UAE seeks a dedicated Secretary / Front Office professional with extensive experience in hotel management. The role involves overseeing front office operations and ensuring exceptional guest service. Ideal candidates will have a minimum of 7 years in the hotel industry, with strong leadership and communication skills to enhance guest satisfaction.

Qualifications

• Minimum 7 years of hotel experience, with at least 3 years in a supervisory or managerial role.
• Proven experience in front office operations.
• Strong leadership and communication skills.

Responsibilities

• Manage daily front office operations, including check-in/check-out, reservations, and guest services.
• Lead and motivate the front desk team to provide outstanding guest service.
• Handle guest inquiries, complaints, and feedback professionally.
• Train and evaluate front desk staff.

Skills

Leadership

Communication

Fluency in English

Customer Service

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location

United Arab Emirates

Experience

6 to 15 years

Graduate

Job Function

Secretary / Front Office

Skillset

Experience in front office operations

Preferred Jobseekers

Locally available candidates only apply for this job; Jobseekers from any GCC country

Key Responsibilities:
Manage daily front office operations, including check-in/check-out, reservations, and guest services.
Lead and motivate the front desk team to provide outstanding guest service.
Handle guest inquiries, complaints, and feedback professionally.
Maintain accurate records of reservations and room allocations.
Ensure compliance with hotel policies, safety procedures, and quality standards.
Train and evaluate front desk staff.
Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Monitor and improve front office procedures to enhance efficiency.

Qualifications:

Minimum 7 years of hotel experience, with at least 3 years in a supervisory or managerial role.
Proven experience in front office operations.
Fluency in English.
Strong leadership and communication skills.
Ability to work under pressure and handle guest issues effectively.

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