Front Office Manager

Hyde Johannesburg Rosebank; Ras Al Khaimah; On-site; USD 30,000 - 45,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah seeks a Front Office Manager to oversee daily operations, manage staff, and ensure exceptional guest experiences. The ideal candidate has 1-2 years of experience in a similar role, strong knowledge of Opera PMS, excellent communication skills, and the ability to work in a fast-paced environment.

Qualifications

• 1-2 years of experience in a similar role.
• Proficiency in financial reporting.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate daily operations in the Front Office.
• Manage team recruitment and performance reviews.
• Ensure efficient operation per departmental standards.

Skills

Strong knowledge of Opera PMS

Excellent communication and interpersonal skills

Customer service oriented

Proven leadership ability

Ability to multitask

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Responsibilities

Job Description

Front Office Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
• Check that all Front Office employees report to work punctually and are well groomed before each shift.
• Conduct daily briefings and ensure all pertinent information is well received by team members.
• Communicate all log entries by Duty Managers to ensure issues and concerns are closed with thorough follow-up actions.
• Ensure the efficient and effective operation of the Front Office, adhering to departmental standards and procedures.
• Liaise with Reservations Department in high occupancy situations and recommend actions to be taken. Check on closed-out dates to maximize occupancy and yield.
• Coordinate full house situations and handle overbooking and pledge relocates.
• Liaise with Finance Department to ensure credit procedures are properly followed.
• Analyze market trends, review rooming lists, and motivate Front Office staff to up-sell rooms for higher revenue.
• Coordinate and monitor major group movements and ensure action plans cover all operational areas.
• Make courtesy calls to VIPs, long-stay, and corporate guests to obtain feedback and address service lapses.
• Handle guest correspondences and ensure prompt follow-ups.
• Manage daily room inventory and coordinate with Housekeeping to ensure rooms are cleaned on time.

Team Management

• Interview, select, and recruit Front Office staff.
• Identify and develop team members with potential.
• Conduct performance reviews.
• Monitor team appearance, attitude, and professionalism.
• Prepare induction programs for new employees.
• Develop and conduct staff training programs to meet business needs.
• Prepare weekly staff schedules based on anticipated business, budgets, and service standards.
• Hold monthly departmental meetings for communication and feedback.

Qualifications

• 1-2 years of experience in a similar role, with strong knowledge of Opera PMS, proficiency in financial reporting, and ability to multitask and decide decisively in a fast-paced environment.
• Excellent communication and interpersonal skills, customer service oriented.
• Proven leadership ability to mentor and inspire teams, with stakeholder management skills.
• Operational and strategic thinking, adaptability, and industry trend awareness.

Application Fields

• First name *
• Last name *
• Email *
• Phone *
• Resume (pdf, doc, docx; max 2MB) *
• Consent to data collection in accordance with Ennismore’s privacy policy *

Thank you for applying! Good luck!