Front Office Manager

RIXOS; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Ras Al Khaimah is seeking a Front Office Manager to oversee daily operations and manage the Front Office team. This role involves ensuring exceptional guest service, handling room inventory, and conducting staff training. Candidates should have 1-2 years of experience in hotel management, strong leadership qualities, and proficiency in Opera PMS.

Qualifications

• Strong knowledge of Opera PMS and financial reporting.
• Ability to multitask and make decisive decisions in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage daily operations of the Front Office, ensuring departmental standards are met.
• Conduct team management tasks including recruitment and performance reviews.
• Coordinate with other departments and manage guest complaints.

Skills

Customer Service

Communication

Leadership

Multitasking

Education

1-2 years in a similar role

Tools

Opera PMS

Job description

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

• Interview, select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Qualifications

Experience & Technical skills : 1–2 years in a similar role, with strong knowledge of Opera PMS. Proficiency in financial reporting. Demonstrated ability to multitask and make decisive decisions in a fast-paced environment. Excellent communication and interpersonal skills, with a focus on customer service.

Leadership & Communication : Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.

Operational & Strategic mindset : Passion for hotel operations with the ability to think strategically, adapt to change, and stay current with industry trends

Front Office Manager • Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates