Front Office Manager

Rixos Hotels; Ras Al Khaimah; On-site; AED 80,000 - 110,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking an experienced Front Office Manager. The role involves overseeing daily operations, ensuring high service standards, and managing team performance. Candidates should have 1-2 years of experience and strong knowledge of Opera PMS. This position offers opportunities for professional growth in a vibrant environment.

Qualifications

• 1–2 years in a similar role required.
• Demonstrated ability to multitask and make swift decisions.
• Proficient in financial reporting.

Responsibilities

• Participate in daily operations meetings and coordinate with support departments.
• Check punctuality and grooming of Front Office employees.
• Analyze market trends and motivate team members to up-sell rooms.

Skills

Strong knowledge of Opera PMS

Excellent communication

Customer service focus

Ability to multitask

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Responsibilities

Job Description

Front Office Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
  
  

Team Management

• Interview, select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
  
  

Qualifications

• Experience & Technical skills: 1–2 years in a similar role, with strong knowledge of Opera PMS. Proficiency in financial reporting. Demonstrated ability to multitask and make decisive decisions in a fast-paced environment. Excellent communication and interpersonal skills, with a focus on customer service.
• Leadership & Communication: Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.
• Operational & Strategic mindset: Passion for hotel operations with the ability to think strategically, adapt to change, and stay current with industry trends