Front Office Manager

Rixos Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel chain seeks a Front Office Manager for its Ras Al Khaimah location. The ideal candidate will oversee office operations, maintain high standards of guest service, and manage team performance. Candidates should possess relevant experience, strong leadership qualities, and proficiency in Opera PMS.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets

Medical Insurance Provided

Qualifications

• 1–2 years of experience in a similar role.
• Strong knowledge of Opera PMS and financial reporting.
• Proven leadership skills with the ability to mentor.

Responsibilities

• Ensure punctuality and grooming standards of Front Office employees.
• Conduct daily briefings and manage room inventory.
• Interview, select, and recruit Front Office staff.

Skills

Excellent communication

Customer service skills

Multitasking

Tools

Opera PMS

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. We are redefining luxury by offering a unique all-inclusive holiday experience.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets / benefits provided by the hotel
• Medical Insurance Provided

Responsibilities

Front Office Operation

• Participate in daily operations meetings to coordinate with support departments regarding administration and operations issues.
• Ensure punctuality and grooming standards of all Front Office employees before shifts.
• Conduct daily briefings to inform team members of pertinent information.
• Communicate log entries by Duty Managers and follow up on issues raised.
• Ensure the efficient operation of the Front Office, adhering to departmental standards and procedures.
• Coordinate with Reservations to manage high occupancy and recommend actions for optimal yield.
• Handle overbooking situations and make necessary arrangements for pledge relocations.
• Liaise with Finance to ensure credit procedures are followed.
• Analyze market trends, review rooming lists, and motivate staff to up-sell rooms for higher revenue.
• Coordinate major group movements for meetings and conferences.
• Make courtesy calls to VIPs, long-stay, and corporate guests for feedback and service recovery.
• Handle guest correspondences and ensure prompt follow-up.
• Manage daily room inventory in coordination with Housekeeping.

Team Management

• Interview, select, and recruit Front Office staff.
• Identify and develop potential team members.
• Conduct performance reviews.
• Monitor team members’ appearance, attitude, and professionalism.
• Prepare induction programs for new hires.
• Develop and conduct staff training programs.
• Prepare weekly staff schedules considering business needs and budgets.
• Conduct monthly departmental meetings for communication and feedback.

Qualifications

• 1–2 years of experience in a similar role, with strong knowledge of Opera PMS. Proficiency in financial reporting. Ability to multitask and make decisions in a fast-paced environment. Excellent communication and customer service skills.
• Proven leadership skills with the ability to mentor and inspire teams.
• Operational and strategic mindset with a passion for hotel operations, adaptability, and awareness of industry trends.