Front Office Manager

RAFFLES; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager to oversee operations and ensure high-quality guest services. The ideal candidate will have a degree in Tourism & Hotel Management, 5 years of experience, and strong leadership skills to enhance the guest experience and drive revenue.

Qualifications

• Minimum 5 years relevant experience with at least 3 years at a management level.
• Fluent in English; knowledge of a second language is a plus.
• Proven ability to manage budgets and drive performance metrics.

Responsibilities

• Supervise all front office functions, ensuring guests receive prompt service.
• Drive occupancy and revenue through effective room management.
• Lead and motivate the Front Office team to achieve service excellence.

Skills

Leadership

Problem Solving

Interpersonal Skills

Communication

Detail-oriented

Education

Degree from School for Tourism & Hotel Management

Tools

PMS systems (Opera cloud)

Microsoft Office Suite

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

THE POSITION

To manage the operations of Front Office by ensuring product and service quality standards are met.

KEY RESPONSIBILITIES

Guest Service & Operations

• Supervise all front office functions, ensuring guests receive prompt, personalized, and professional service.
• Oversee guest arrival and departure experience, giving priority attention to VIPs, repeat guests, and loyalty members.
• Maintain high standards in appearance, hygiene, and conduct across the department.
• Ensure daily accuracy of room inventory and manage upgrades and special requests.
• Handle system recovery procedures and interpret front office reports/statistics.
• Lead and motivate the Front Office team to achieve service excellence.
• Conduct regular departmental meetings and performance reviews.
• Support recruitment and onboarding in collaboration with T&C.
• Identify training needs and implement programs for continuous development.
• Provide coaching, guidance, and disciplinary support where necessary.

Financial & Strategic Management

• Drive occupancy, ADR, and revenue through effective room management and upselling techniques.
• Collaborate with the Finance team on budgeting, cost control, and forecasting.
• Monitor marketing efforts within the Front Office, ensuring alignment with brand strategies.
• Maintain strong interdepartmental relationships to enhance the guest journey.
• Conduct routine inspections to ensure upkeep of facilities and equipment.
• Ensure compliance with safety, security, and OH&S policies.
• Log incidents and maintain confidentiality of guest information at all times.

Qualifications

• Degree from School for Tourism & Hotel Management
• Minimum 5 years relevant experience with at least 3 year at a management level
• Proven ability to manage budgets and drive performance metrics.
• Fluent in English; knowledge of a second language is a plus
• Strong knowledge of PMS systems (Opera cloud) and Microsoft Office Suite

Additional Information

PERSONAL ATTRIBUTES

• Calm, composed, and effective under pressure.
• Confident decision-maker with strong problem-solving skills.
• Natural leader with ability to train, coach, and build team cohesion.
• Guest-focused with excellent interpersonal and communication skills.
• Organized, detail-oriented, and able to manage multiple priorities

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]