Front Office Manager

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a forward-thinking hospitality organization as a key player in the front office team. In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring that guests receive exceptional service during their stay. Your expertise in guest services will help maintain high satisfaction levels while maximizing the department's financial performance. If you have a passion for hospitality and a knack for leadership, this position offers a fantastic opportunity to grow in a dynamic environment.

Qualifications

• 2 years of experience in guest services or related professional area.
• High school diploma or equivalent required.

Responsibilities

• Assist the Front Office Manager in daily operations and staff supervision.
• Ensure efficient check-in and check-out processes for guests.

Skills

Guest Services

Front Desk Management

Customer Satisfaction

Education

High School Diploma or GED

2-Year Degree in Hotel and Restaurant Management

Job description

Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services front desk or related professional area.

OR

2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality Business Administration