Front Office Manager

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Your day to day:

Our guests' memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions, managing everything from registration and reservations to porter and concierge services.

Every day is different, but you’ll mostly be:

1. Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
2. Engaging with guests to build personal relationships and remedy any complaints
3. Conducting regular front office inspections to ensure we’re making the right first impression
4. Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
5. Training team members on PBX procedures and taking the lead during an emergency or crisis
6. Reporting into the Director of Rooms, you’ll manage a team of front desk employees across several specialisms.

What we need from you:

Bachelor’s degree / higher education qualification / equivalent in Hotel Management / Business Administration
3 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred