Front Office Manager

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An iconic hotel in Dubai is seeking a Front Office Manager to lead daily operations and inspire a team to deliver exceptional guest experiences. The ideal candidate should have prior experience in a similar role, excellent communication skills, and knowledge of hotel management systems like Opera. This position offers unique opportunities to grow and shape unforgettable guest moments.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Career development opportunities

Qualifications

• Previous experience as Front Office Manager, preferably in the UAE.
• Strong command of Opera and familiarity with loyalty programs.
• Ability to train and motivate teams to consistently deliver exceptional service.
• Excellent communication, presentation, and leadership abilities.

Responsibilities

• Lead daily Front Office operations to deliver exceptional guest experiences.
• Oversee and mentor the team of Heartists.
• Ensure smooth arrivals and departures.
• Collaborate with other departments to create memorable guest moments.

Skills

Leadership

Communication

Customer service

Knowledge of Opera

Tools

Opera

Accor Live Limitless

Job description

Overview

The iconic Queen Elizabeth 2 (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

As our Front Office Manager, you will lead the way in delivering exceptional guest experiences at the iconic Queen Elizabeth 2 Hotel. You’ll oversee daily operations, inspire your team of Heartists, and ensure every arrival and departure leaves a lasting memory. This role gives you the chance to grow professionally, bring your own personal touch, and take pride in shaping moments that guests will treasure.

Responsibilities

• Lead daily Front Office operations to deliver exceptional guest experiences.
• Oversee and mentor the team of Heartists, fostering a culture of service excellence.
• Ensure smooth arrivals and departures and maintain high standards of guest satisfaction.
• Collaborate with other departments to create memorable guest moments and uphold brand standards.

Qualifications

• Previous experience as Front Office Manager, preferably in the UAE.
• Strong command of Opera and familiarity with loyalty programs, particularly Accor Live Limitless.
• Ability to train and motivate teams to consistently deliver exceptional service.
• Excellent communication, presentation, and leadership abilities.

What is in it for you

• Employee benefit card offering discounted rates in Accor hotels worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Career development opportunities with national and international promotion opportunities – the sky is your limit.

Additional Information

What we offer

When you become one of our Heartists, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and help you find a job and brand that matches your personality. We support you to grow and learn every day, making sure your work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS