Front Office - Front Desk Agent

Amman Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking dynamic Front Office professionals to enhance guest experiences. The role involves providing exceptional service, handling check-ins and check-outs, and maintaining knowledge of hotel facilities and local attractions. Ideal candidates should have a degree in hospitality, strong interpersonal skills, and the ability to work effectively in a multicultural environment.

Qualifications

• Previous experience in a hotel Front Office Department is preferred.
• Excellent written and verbal English communication skills are essential.
• Strong interpersonal and problem-solving abilities are required.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Greet guests personally and escort them to their rooms.
• Handle cashiering standards and comply with all policies and procedures.

Skills

Customer service

English communication

Interpersonal skills

Problem-solving

Computer literacy

Knowledge of additional languages

Education

Degree in hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests, ensuring a high level of customer satisfaction through personalized service from arrival to departure.
• Greet guests personally by name, if known, and escort them to their rooms to make them feel expected and welcomed.
• Conduct in-room and hotel familiarization, and assist guests with hotel activity inquiries and requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond to guest queries.
• Be aware of rate levels to be sold daily and monitor occupancy levels.
• Accurately handle cashiering standards and comply with all policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate posting of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no details are disclosed.
• Understand the hotel’s policies, procedures, service standards, and have full knowledge of hotel facilities and events.

Skills, Education, Qualifications & Experiences

Ideally, hold a degree in hospitality with previous experience in a hotel Front Office Department. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving abilities are required. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work well under pressure in a fast-paced environment, be a team player, and thrive in a multicultural team and guest environment. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork