Front Office Executive

Bachelor of Hotel Management(Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Hatchfit Physiotherapy Clinic is seeking a well-presented and customer-focused Front Office Executive to be the first point of contact for our patients in Dubai. This role is ideal for someone who enjoys a dynamic, people-oriented environment and takes pride in delivering excellent service.

Key Responsibilities:

• Welcome patients and visitors in a courteous and professional manner.
• Manage appointment scheduling, rescheduling, and cancellations efficiently.
• Handle incoming calls, emails, and inquiries, directing them to appropriate departments.
• Maintain the reception area to ensure it is tidy and presentable at all times.
• Manage patient check-ins and check-outs, ensuring accurate documentation.
• Collect and process payments, issue receipts, and maintain daily cash reports.
• Coordinate with the medical and administrative teams to ensure smooth clinic operations.
• Assist in maintaining patient records and filing documents as required.
• Support administrative tasks such as data entry, document handling, and inventory of front desk supplies.

Requirements:

• Bachelor's degree or diploma in Administration, Hospitality, or related field.
• 1-2 years of front office or customer service experience, preferably in a healthcare or clinic setting.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and familiarity with clinic management software.
• Strong organizational and multitasking abilities.
• Professional appearance, pleasant demeanor, and a service-oriented mindset.
• Fluency in English; knowledge of Arabic is an advantage.