Front Office Executive

Client of Talentmate; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Front Office Executive to be the welcoming face of the company. This role involves providing exceptional customer service, managing front desk operations, and ensuring a professional environment for guests and visitors. The ideal candidate will possess excellent communication and organizational skills, along with the ability to multitask effectively in a dynamic setting. Join a vibrant team where your contributions will enhance the guest experience and support the smooth operation of the office. If you thrive in a customer-focused role and enjoy a fast-paced work environment, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in customer service or administrative role.
• Excellent written and verbal communication skills required.

Responsibilities

• Greet and welcome guests with professionalism and warmth.
• Manage front desk operations and handle guest inquiries.
• Assist with administrative tasks and maintain office supplies.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Multitasking Skills

Attention to Detail

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

As a Front Office Executive, you will be the face of our company, responsible for providing exceptional customer service and representing our brand to visitors, clients, and employees. You will be the first point of contact for all guests and will be responsible for managing the front desk operations. This role requires a high level of professionalism, excellent communication and organizational skills, and the ability to handle a variety of tasks and responsibilities.

Key Responsibilities:

1. Greet and welcome all guests and visitors with a warm and professional demeanor
2. Answer all incoming calls, redirect them or take messages as needed
3. Manage the reception area, ensuring it is clean, tidy, and presentable at all times
4. Offer refreshments to visitors and assist with any inquiries or requests
5. Maintain and update the company directory, as well as the conference room calendar
6. Receive and sort daily mail and deliveries, and distribute them accordingly
7. Handle reservations and bookings for conference rooms, company events, and travel arrangements
8. Collaborate with other departments to ensure smooth communication and coordination
9. Manage office supplies and place orders when necessary
10. Assist with administrative tasks, such as filing, data entry, and organizing documents
11. Handle any guest complaints or issues with professionalism and urgency
12. Keep updated records of office expenses and costs
13. Adhere to company policies and procedures for confidentiality and security
14. Help plan and organize company events, such as team building activities or holiday parties
15. Perform other duties as assigned by the supervisor or senior management

Qualifications and Skills:

1. High School Diploma or equivalent; Bachelor's degree preferred
2. 1-2 years of experience in a customer service, hospitality, or administrative role
3. Excellent written and verbal communication skills
4. Proficient in Microsoft Office and other relevant software
5. Strong organizational and multitasking skills
6. Exceptional customer service skills and a professional attitude
7. Ability to handle a fast-paced and dynamic work environment
8. Familiarity with office equipment, such as printers, scanners, and phone systems
9. Detail-oriented and able to prioritize tasks effectively