Front Office Duty Manager - Mövenpick Hotel Jumeirah Beach, Dubai, U.A.E.

21c Museum Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Front Office Supervisor to lead the front desk team, ensuring an exceptional guest experience. Responsibilities include managing check-ins, addressing guest issues, and daily operational support. Candidates should have 2+ years of supervisory experience in a luxury hotel, strong leadership skills, and proficient in hotel management software. Join a rewarding work environment focused on growth and diversity.

Benefits

Access to Hospitality Learning programs

Career advancement opportunities

Inclusive working environment

Qualifications

• Minimum of 2 years of experience in a front office supervisory or management role in a 5-star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Supervise and lead a team of front desk associates.
• Oversee guest check-in and check-out processes.
• Address guest concerns and resolve issues.
• Manage daily operations of the front office.
• Ensure adherence to company standards.
• Liaise with other departments to coordinate guest requests.
• Act as a point of contact for emergencies.
• Prepare daily reports.

Skills

Leadership

Communication

Problem solving

Organizational skills

Interpersonal abilities

Education

Degree in Hospitality Management

Tools

Hotel management software (Opera)

Microsoft Office Suite

Job description

Company Description

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

• Gain access to over 1,000+ Hospitality Learning programs through Learn Your Way - a comprehensive learning platform of Accor.
• Come be a part of limitless world of Accor, filled with opportunities - to learn, grow & develop your skills within 54+ brands across 121+ countries.
• On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.
• You can make a difference by joining us in the hotel's Social Care & Impact strategy wherein you can contribute towards our ongoing Environment Societal Governance related initiatives.
• Be a part of a winning team which shall allow you to think outside the box, challenge the status-quo and belong!

Job Description

• Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
• Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
• Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
• Operational Support: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.
• Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
• Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
• Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
• Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.

Qualifications

• Minimum of 2 years experience in a front office supervisory or management role, in a 5-star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software (e.g., Opera,) and Microsoft Office Suite.
• Strong problem-solving skills and the ability to handle stressful situations.
• High attention to detail and organizational skills.
• Flexibility to work various shifts, including weekends and holidays.
• A degree in Hospitality Management or a related field is preferred.
• Proficiency in English is required; additional languages are a plus.

Additional Information

Our team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life. At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.