Front Office Data Entry Clerk - Emirati Talent

Amman Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Front Office Data Entry Clerk to manage guest passport information. The role requires fluency in English and Arabic, good computer skills, and a commitment to customer service. Ideal candidates should be detail-oriented and capable of efficiently handling data and communication. Join our dynamic team to enhance guest experiences.

Qualifications

• Previous experience in a similar role.
• Fluency in English and Arabic required.
• Good computer skills essential.

Responsibilities

• Forward passport information of hotel guests to the police department.
• Pick up and file passport copies daily.
• Use computers and scanners to send information.
• Maintain updated knowledge of hotel services.
• Ensure prompt and efficient data handling.
• Organize and check filing systems regularly.

Skills

Fluency in written and spoken English

Fluency in written and spoken Arabic

Good computer skills

Exceptional communication skills

Detail-oriented

Customer care aptitude

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Role: Front Office Data Entry Clerk

You will be responsible for forwarding passport information of hotel guests on the day of their arrival by email to the police department. Your key responsibilities will include:

1. Picking up passport copies at the designated area.
2. Filing all passport copies daily and handing them over to the concierge.
3. Using computers and scanners to send necessary information.
4. Maintaining up-to-date knowledge of the hotel and its services.
5. Prioritizing tasks to ensure data is handled promptly and efficiently.
6. Maintaining a systematic and organized filing system, regularly checking, updating, and reorganizing cabinets as required.

Skills, Education, Qualifications & Experiences

You should ideally have previous experience in a similar role. Fluency in both written and spoken English and Arabic is required, along with good computer skills.

Knowledge & Competencies

The ideal candidate will be an enthusiastic and committed individual with exceptional communication skills, striving to complete every task promptly and accurately with an eye for detail. You should be vibrant, innovative, outgoing, and possess a high aptitude for customer care. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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