Front Office Ambassador - Hotel Apartment - Russian Speaker

Confidential Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking Front Office Staff to provide exceptional guest service. Responsibilities include managing check-ins, addressing guest inquiries, and collaborating with housekeeping for guest satisfaction. Candidates should possess a Bachelor's degree in Hospitality and at least 2 years experience in a similar role, with strong communication skills.

Qualifications

• A minimum of 2 years of relevant experience in a front office role.
• Proficiency in English; additional languages like Arabic or Mandarin are advantageous.
• Exceptional verbal and written communication skills.

Responsibilities

• Serve as the first point of contact, ensuring a welcoming atmosphere.
• Manage reservations and check-ins/check-outs efficiently.
• Address inquiries and complaints with empathy and professionalism.

Skills

Communication

Interpersonal Skills

Problem Solving

Cultural Sensitivity

Education

Bachelor's degree in Hospitality Management

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Russian

Any

Vacancy

1 Vacancy

Job Description

• Serve as the first point of contact for guests, ensuring a warm and welcoming atmosphere from arrival to departure.
• Manage reservations and check-ins/check-outs efficiently, utilizing property management systems to streamline operations.
• Address guest inquiries and requests with a proactive approach, providing tailored solutions to enhance their stay experience.
• Coordinate with housekeeping and maintenance teams to ensure that the apartments are prepared to the highest standards before guest arrivals.
• Handle guest complaints with empathy and professionalism, ensuring resolution in a timely manner to maintain satisfaction.
• Maintain knowledge of local attractions and services, offering personalized recommendations to enhance guests' experiences.
• Process payments and manage financial transactions accurately, safeguarding the hotel's financial integrity.
• Assist in implementing hotel policies and procedures, ensuring compliance with health and safety regulations.
• Facilitate smooth communication between departments to ensure that guest expectations are met consistently.
• Participate in training and development programs, continually enhancing personal and professional skills to contribute to team success.

Desired Candidate Profile

• Bachelor's degree in Hospitality Management or a related field, demonstrating a solid educational foundation in the industry.
• A minimum of 2 years of relevant experience in a front office role within a hotel or serviced apartment environment.
• Proficiency in English is essential; knowledge of additional languages, such as Arabic or Mandarin, is highly advantageous.
• Exceptional communication skills, both verbal and written, ensuring clear and effective interaction with guests and team members.
• Strong interpersonal skills, enabling the ability to build rapport and maintain positive relationships with guests and colleagues.
• Demonstrated problem-solving skills, allowing for quick thinking and effective resolutions in high-pressure situations.
• Cultural sensitivity and awareness, accommodating diverse guest backgrounds and preferences with grace.
• Professional appearance and demeanor, reflecting the hotel’s brand standards and hospitality ethos.
• Flexibility to work varied shifts, including weekends and holidays, demonstrating commitment to guest service excellence.

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