Front Office Ambassador Front Office AFR

Emaar; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a mid-level professional to ensure exceptional guest experiences. Applicants should have a strong service personality, substantial hospitality experience, and the ability to proactively manage guest relations while adhering to high service standards.

Qualifications

• Minimum 4 years of experience in hospitality.
• 2 years in supervisory role or similar in a 5-star environment.
• 1-3 years in a similar position within a 5-star company.

Responsibilities

• Ensure exceptional guest experience from check-in to check-out.
• Conduct operational tasks in the Front Office according to service standards.
• Manage service recovery and communicate with team members.

Skills

Service personality

Proactive communication

Customer focus

Resilience

Adaptability

Education

High school diploma

College degree in Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

This role is to ensure an exceptional Guest Experience in a highly empowered environment. Represent our brand throughout the guest journey to deliver a flawless stay experience. Ensure each guest becomes a satisfied fan of our rooms and facilities by delighting them from check-in until check-out.

What You Will Need To Succeed

• Genuine service personality, with high EQ.
• Minimum 4 years of experience in the hospitality industry.
• Minimum 2 years of experience in a supervisory role or similar experience in a 5-star hospitality environment.
• High school diploma required; college degree in Hotel Management or a related field preferred.
• At least 1 to 3 years of experience in a similar position within a 5-star hospitality company.

Performance Driven Culture; What Will You Be Measured Against

• Conduct all operational tasks in the Front Office while adhering to service standards and procedures.
• Go the extra mile where possible.
• Prevent complaints and ensure effective service recovery when needed.
• Proactively communicate with team members, always prioritizing guest interests.

Core Competencies

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

Our Core Values

Customer Focus: Customers are our top priority. We pride ourselves on delivering on our promises and value the trust they place in us.

Ownership Mindset: No detail is too small, no challenge too big. We drive efficiency and effectiveness across our business.

Fast Paced: Speed is essential. We adapt quickly and have the passion and skills to deliver rapid results.

Talent and Tenacity: Our team is composed of talented individuals who dream big and act swiftly with high energy and positivity.

Adaptability: We keep pace with change, challenge the status quo, and develop innovative products and services for the future.

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: [URL not provided]

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