Front Office Agent (Fixed-Term Contract - 3 months)

AccorHotel; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel company seeks a Front Office Receptionist to ensure exceptional service for guests during check-in, check-out, and throughout their stay. The ideal candidate will possess excellent interpersonal and customer service skills, creating personalized experiences while managing guest interactions with professionalism and warmth. Join a dynamic team in a thriving hotel environment focused on inclusivity and development.

Qualifications

• Previous hotel front office reception experience preferred.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome guests and ensure efficient, friendly service during check-in and throughout their stay.
• Anticipate and attend to guest requests and bookings.
• Coordinate group arrivals and assist with activities.

Skills

Customer service

Communication

Interpersonal skills

Time management

Teamwork

Tools

Opera

Job description

• Welcome guests and ensure efficient, friendly, and professional service during check-in, check-out, and throughout their stay.
• Use your elevated emotional intelligence to create personalized and memorable experiences that will excite and delight guests.
• Provide a high standard of service to all hotel guests with a luxury attitude, specifically anticipating and proactively attending to guest requests and event/activity bookings.
• Coordinate group arrivals (including welcome), departures, check-ins, and assist with activities during their stay.
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications :

Your experience and skills include:

• Previous hotel front office reception experience preferred.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal, and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.
• Previous experience with Opera is desirable but not essential.

Additional Information :

Diversity & Inclusion at Accor means welcoming everyone and respecting their differences by prioritizing qualities and skills in employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.

When applying, please let us know of any specific needs you may have so we can accommodate them.

Remote Work :

No

Employment Type :

Full-time