Front Office Agent (172971)

Shangri-La Hotels and Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking an enthusiastic Front Office Agent to join their team. The ideal candidate should have a warm personality, excellent customer service skills, and a higher diploma in hotel management. Responsibilities include welcoming guests, managing check-ins and check-outs, and ensuring exceptional guest experiences. Join a dynamic team committed to providing the highest levels of service and hospitality.

Qualifications

• Previous experience in luxury hospitality/customer service.
• Good communication skills.
• Ability to work independently and under pressure.

Responsibilities

• Ensure all interactions with guests are handled professionally.
• Welcome guests to the hotel as per the hotel standard.
• Perform check-ins and check-outs efficiently.
• Assist with guest luggage.

Skills

Warm and friendly personality

Can-do attitude

Customer-oriented

Excellent command of spoken English

Education

Higher Diploma in Hotel Management or equivalent

Job description

Front Office Agent

Front Office Department, Traders Hotel, Qaryat al Beri Abu Dhabi

We have an opportunity for an enthusiastic Front Office Agent to join the Traders Hotel family. The selected candidate shall be the face of the hotel with a pleasing personality to welcome, assist, and ensure guest experience are cared for.

What are we looking for?

• A warm and friendly personality with smiling and positive demeanour.
• Can-do attitude, self-motivated, and well-organized
• Able to work independently and under pressure
• Customer oriented, good communications skills and outgoing personality is advantage
• Excellent command of spoken English, other spoken languages such as Arabic, Chinese, Russian, and German is an advantage

• Previous experience in luxury hospitality/customer service.
• Higher Diploma in Hotel Management or equivalent
• Lives and breathes the Shangri-La values.

What will youdo?

• Ensure all interactions with guests are handled professionally
• Welcome the guests to the hotel as per the hotel standard
• Perform check-ins and check-outs efficiently
• Perform cashiering functions efficiently
• Work with hotelcolleagues to keep excellent service standards.
• Be prepared to assist other colleagues/departments in a thoughtful manner.
• Assist with guest luggage.
• Bid fond farewell to departing guests and leave them with a Shangri-La experience.
• Empathetically listen to client queries/complaints and work with colleagues/management to find solutions.

Traders Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travellers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer.We believe in hiring a diverse workforce and committed to non-discrimination onanyprotectedbasis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers , or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws. Also, we adhere and comply with Occupational Health and Safety regulations ensuring a safe and risk-free working environment with diverse workforce.