Front Office Agent

Shangri-La; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel is seeking a Front Office Agent responsible for delivering exceptional guest services in a courteous manner. The ideal candidate should have at least one year of hotel experience, be fluent in English and Arabic, and possess a friendly demeanor. This position requires managing check-ins, reservations, and guest inquiries, ensuring a high standard of hospitality.

Qualifications

• At least 1 year of experience in a hotel.
• Ability to work long hours and shifts.
• This position is open to Saudi Nationals only.

Responsibilities

• Deliver services to guests within Front Office areas.
• Manage daily reservations and handle check-in/check-out.
• Respond to guest inquiries promptly.

Skills

Fluent in English

Fluent in Arabic

Pleasant attitude

Customer service skills

Job description

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Conveniently located near Jeddah's popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences with access to The Wellness Club facilities

Job Summary:

To be responsible for delivering services to guests within Front Office areas in a friendly and courteous manner. Performs efficiently, courteously, and professionally, always maintaining a high standard of service and hospitality. Provides guest services, manages daily reservations, and handles check-in and check-out processes.

As a Front Office Agent, your responsibilities include:

• Having knowledge of operational systems at the Front Office
• Understanding Shangri-La's standard operating policies and procedures
• Being well-versed with daily arrivals, guest types (e.g., return guests, Shangri-La Circle members, VIPs)
• Ensuring all amenities are in the room prior to guest arrival
• Assisting in resolving guest problems and concerns, always aiming to exceed guest expectations
• Responding to inquiries regarding hotel facilities and room features
• Providing courteous service and promptly responding to guest requests and complaints
• Processing guest registrations efficiently
• Staying updated on room rates and package discounts in coordination with other departments

Qualifications and Requirements:

• At least 1 year of experience in a hotel
• Ability to work long hours and shifts
• Fluent in English (both spoken and written) and Arabic
• Pleasant, friendly, and cheerful attitude
• This position is open to Saudi Nationals only