Front Office Agent

AccorHotel; Fujairah City; On-site; AED 35,000 - 45,000; Full time

Job summary

A luxury hotel chain in Fujairah City is seeking a Front Office Agent to ensure exceptional service for guests during their stay. Responsibilities include welcoming guests, providing personalized experiences, and coordinating group arrivals. Ideal candidates have prior hotel reception experience, excellent communication skills, and a friendly attitude. This full-time position does not offer remote work.

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal, and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.

Responsibilities

• Welcome guests and ensure efficient, friendly and professional service.
• Create personalized and memorable experiences for guests.
• Provide high standard service and proactively attend to guest requests.
• Coordinate group arrivals and assist with activities during their stay.
• Ensure professionalism and accuracy with billing during arrival and departure.

Skills

Customer service

Communication

Time management

Teamwork

Tools

Opera

Job description

• Welcome guests and ensure efficient friendly and professional service during checkin checkout and throughout their stay;
• Use your elevated emotional intelligence to create personalised and memorable experiences that will excite and delight guests;
• Provide high standard of service to all hotel guests with your luxury attitude specifically anticipating and proactively attending to guest requests and event/activity bookings;
• CoOrdinate Group arrivals (including welcome) departures and checkins and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications :

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication interpersonal and time management skills
• A friendly and positive cando attitude who enjoys working in a team
• Previous experience Opera desirable not essential

Additional Information :

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment a warm and welcoming culture excellentworking conditions and to promote the development ofall people including thosewith disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work :

No

Employment Type :

Fulltime