Front Office Agent

• Welcome guests and ensure efficient, friendly, and professional service during check-in, check-out, and throughout their stay;
• Use your elevated emotional intelligence to create personalized and memorable experiences that will excite and delight guests;
• Provide a high standard of service to all hotel guests with your luxury attitude, specifically anticipating and proactively attending to guest requests and event/activity bookings;
• Coordinate group arrivals (including welcome), departures, and check-ins, and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications:

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal, and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience with Opera desirable, not essential

Additional Information:

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work:

No

Employment Type:

Full-time