Front Office Agent

Kempinski Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Front Office Agent to manage guest check-ins and check-outs, ensuring a high level of service and adherence to hotel standards. Ideal candidates should have operational knowledge of front desk operations, experience in luxury hotels, and excellent communication skills. Proficiency in Microsoft Office and familiarity with Opera PMS are essential. This role offers the opportunity to make a lasting impression on guests.

Qualifications

• Operational knowledge of front desk operations.
• Experience in luxury hotels.
• Excellent communication skills.
• Basic knowledge of hotel operations and computer systems.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Opera PMS.

Responsibilities

• Check in arriving guests and check out departing guests following hotel standards.
• Ensure high quality assurance results.
• Register guests and assign rooms, accommodating special requests.
• Process check-out procedures and settle guest accounts.
• Handle front office cashier transactions and balance cash floats.
• Respond courteously to guest requests and manage complaints.
• Coordinate room status updates with housekeeping.
• Maintain neatness of the work area.

Skills

Excellent communication skills

Operational knowledge of front desk operations

Experience in luxury hotels

Basic knowledge of hotel operations and computer systems

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Knowledge of Opera PMS

Job description

Department:

Rooms Division, Front Office & Guest Services

Location:

United Arab Emirates - Dubai

Description

The incumbent in this position is responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to Kempinski procedures and Leading Quality Assurance (LQA) standards. They must display a professional and positive image of the hotel, playing a crucial role in guests' first and last impressions.

Key Responsibilities

• Check in arriving guests and check out departing guests following Kempinski and LQA standards.
• Ensure LQA results are above 85%.
• Register guests, assign rooms, accommodate special requests, and assist with registration. Use suggestive selling techniques to promote hotel services. Verify payment methods and follow credit-checking procedures.
• Process check-out procedures, inquire about last-minute charges, receive payments, and settle guest accounts.
• Handle front office cashier transactions, exchange foreign currency, and balance cash float at shift end.
• Respond to guest requests and questions courteously, whether by phone or in person. Handle messages, complaints, and secure deposit boxes as needed.
• Coordinate room status updates with housekeeping regarding late check-outs, early check-ins, and special requests.
• Stay informed about hotel products, services, and daily activities.
• Possess knowledge of room reservation procedures.
• Maintain neatness of the work area.

Job Requirements

• Operational knowledge of front desk operations
• Experience in luxury hotels
• Excellent communication skills
• Basic knowledge of hotel operations and computer systems
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of Opera PMS

About Kempinski

Founded in Germany in 1897, Kempinski Hotels reflects European hospitality traditions. Today, Kempinski is synonymous with luxury, operating in many renowned cities and resorts worldwide. Our hotels blend tradition with modernity, offering luxurious accommodations, superb cuisine, and impeccable service. Kempinski is the first choice for discerning travelers seeking style, comfort, and efficiency, with properties that combine local charm with international standards.