Front Office Agent

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai seeks a Front Office Agent to provide exceptional service and manage guest experiences. Responsibilities include welcoming guests, managing inquiries, and facilitating hotel operations. Ideal candidates will have strong customer service skills, experience in a 5-star hotel, and effective communication abilities in English, with knowledge of Arabic, German, or French being beneficial.

Qualifications

• Minimum 2 years experience in a 5-star hotel.
• At least 1-year Front Office experience.
• Strong command of English; Arabic, German, or French is a plus.

Responsibilities

• Greet, check in, and escort guests to their rooms.
• Handle cash drawer and check credit card authorization.
• Ensure customer satisfaction throughout the guest's experience.

Skills

Customer Service

Attention to Detail

Clear Communication

Education

Bachelor of Hotel Management

Tools

Microsoft Office

PSMS

GoConcierge

HotSoS

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Front Office Department in Dubai, the Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. It is the mission and intent of this position that the incumbent will keep the guest s perspective in mind at all times and carry out the mission of the Rooms Division.

As Front Office, you will be responsible for the following duties:

• Greet, check in, and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest history profiles.
• Handle cash drawer properly as outlined in the MODUB Controller s Policy.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest s experience.
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
• Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
• Communicate clearly with the Night Duty Manager and Accounting Department.
• Establish a good working knowledge of the Hotel outlets and products.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Able to communicate special features and services unique to the guest s needs.
• Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
• Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
• In charge of guest invoices (in-house).
• Check credit card authorization in SMS for all in-house guests.
• Perform any other reasonable duties as required by the management of the Hotel.

As Front Office, we expect from you:

• Minimum 2 years experience working in a 5-star hotel environment.
• A minimum of 1-year Front Office experience.
• Previous experience working in the Middle East Region is an advantage.
• Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Clear communication; effective verbal and written communication skills in English. Arabic, German or French is an advantage.

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