Front Office Agent

Shangri-La Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is looking for a Front Office Agent to embody the welcoming spirit of the hotel. The candidate should have a warm demeanor, excellent communication skills, and previous luxury hospitality experience. Responsibilities include check-ins, guest interactions, and enhancing the overall guest experience. Knowledge of multiple languages is advantageous.

Qualifications

• Previous experience in luxury hospitality/customer service.
• Excellent command of spoken English; knowledge of Arabic, Chinese, Russian, or German is an advantage.

Responsibilities

• Ensure all interactions with guests are handled professionally.
• Welcome guests to the hotel according to hotel standards.
• Perform check-ins and check-outs efficiently.
• Collaborate with hotel colleagues to maintain excellent service standards.
• Assist with guest luggage and listen empathetically to guest queries.

Skills

Warm and friendly personality

Customer-oriented

Good communication skills

Education

Higher Diploma in Hotel Management or equivalent

Job description

Front Office Agent

Front Office Department, Traders Hotel Qaryat al Beri Abu Dhabi

We have an opportunity for an enthusiastic Front Office Agent to join the Traders Hotel family. The selected candidate shall be the face of the hotel, welcoming guests with a pleasing personality, assisting them, and ensuring their experience is cared for.

What are we looking for?

• A warm and friendly personality with a smiling and positive demeanor.
• A can-do attitude, self-motivated, and well-organized.
• Able to work independently and under pressure.
• Customer-oriented with good communication skills; outgoing personality is an advantage.
• Excellent command of spoken English; knowledge of other languages such as Arabic, Chinese, Russian, and German is an advantage.

• Previous experience in luxury hospitality/customer service.
• Higher Diploma in Hotel Management or equivalent.
• Lives and breathes the Shangri-La values.

What will you do?

• Ensure all interactions with guests are handled professionally.
• Welcome guests to the hotel according to hotel standards.
• Perform check-ins and check-outs efficiently.
• Perform cashiering functions efficiently.
• Collaborate with hotel colleagues to maintain excellent service standards.
• Assist other colleagues/departments thoughtfully when needed.
• Assist with guest luggage.
• Bid farewell to departing guests, leaving them with a Shangri-La experience.
• Listen empathetically to guest queries/complaints and work with colleagues/management to find solutions.

About Traders Hotel Qaryat Al Beri Abu Dhabi

The hotel features 301 well-appointed guestrooms and suites, starting at 32 square meters. Rooms are designed with warm tones and comfortable furnishings. The hotel also offers 80 Traders Club rooms on the 7th, 8th, and 9th floors, as well as suites on the 1st to 7th floors. Located in the Qaryat Al Beri complex, it houses Shangri-La Hotel, Shangri-La Residences, CHI The Spa at Shangri-La, The Villas by Shangri-La, and a Souk.

Shangri-La and Traders Hotel Qaryat Al Beri Abu Dhabi are equal opportunity employers, committed to diversity and non-discrimination. We respect your privacy and are dedicated to protecting your personal data in accordance with applicable laws. We also adhere to Occupational Health and Safety regulations to ensure a safe and risk-free working environment.

Required Experience: Unclear Seniority