Front Office Agent

Shangri-La; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking an enthusiastic Front Office Agent to deliver exceptional guest experiences. Responsibilities include welcoming guests, managing check-ins and check-outs, and addressing queries. Ideal candidates should possess a Higher Diploma in Hotel Management, customer service experience, and excellent communication skills. The position offers a dynamic work environment within a prestigious hotel chain.

Qualifications

• Previous experience in luxury hospitality or customer service.
• Excellent command of spoken English; additional languages are a plus.
• Self-motivated and well-organized attitude.

Responsibilities

• Handle all guest interactions professionally.
• Welcome guests according to hotel standards.
• Perform check-ins and check-outs efficiently.
• Manage cashiering functions accurately.
• Collaborate with hotel colleagues to maintain high service standards.

Skills

Customer-oriented

Good communication skills

Warm and friendly personality

Ability to work under pressure

Education

Higher Diploma in Hotel Management or equivalent

Job description

Front Office Agent

Front Office Department, Traders Hotel, Qaryat al Beri Abu Dhabi

We have an opportunity for an enthusiastic Front Office Agent to join the Traders Hotel team. The selected candidate shall be the face of the hotel, welcoming and assisting guests to ensure a memorable experience.

What are we looking for?

• A warm and friendly personality with a positive demeanor.
• A can-do attitude, self-motivated, and well-organized.
• The ability to work independently and under pressure.
• Customer-oriented with good communication skills; outgoing personality is an advantage.
• Excellent command of spoken English; additional languages such as Arabic, Chinese, Russian, and German are a plus.
• Previous experience in luxury hospitality or customer service.
• Higher Diploma in Hotel Management or equivalent.
• Alignment with Shangri-La values.

What will you do?

1. Handle all guest interactions professionally.
2. Welcome guests according to hotel standards.
3. Perform check-ins and check-outs efficiently.
4. Manage cashiering functions accurately.
5. Collaborate with hotel colleagues to maintain high service standards.
6. Assist other departments and colleagues thoughtfully.
7. Help with guest luggage when needed.
8. Bid farewell to guests, leaving a positive impression.
9. Address guest queries and complaints empathetically, working with colleagues and management to find solutions.

About Traders Hotel, Qaryat Al Beri, Abu Dhabi

The hotel features 301 well-appointed guestrooms and suites, starting at 32 square meters, with stylish warm-toned decor and comfortable furnishings. It offers 80 Traders Club rooms on the seventh to ninth floors and suites on the first to seventh floors. Located in the Qaryat Al Beri complex, it is close to Shangri-La Hotel, Shangri-La Residences, CHI, The Spa, The Villas by Shangri-La, and a vibrant souk.

Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi, are equal opportunity employers. We embrace diversity and do not discriminate based on any protected characteristics. We respect your privacy and are committed to safeguarding your personal data in accordance with applicable laws. We also adhere to Occupational Health and Safety regulations to ensure a safe and inclusive working environment.