Front Line Associate

Al Fardan Exchange; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

Al Fardan Exchange in Dubai seeks a customer service professional to manage remittance, transfers, and FX transactions while delivering exceptional service. The role involves handling queries, cross-selling products, and ensuring compliance with AML/KYC policies.

Candidates should be prepared for rotational shifts, weekends, and public holidays, with strong communication and typing skills and a Bachelor’s degree.

Qualifications

• Bachelor's Degree in any discipline.
• 1–6 years of experience in an Exchange House, Banking, Financial Institution, or Customer Service environment.
• Experience handling customer complaints and service requests.
• Strong communication and interpersonal skills.
• Good computer proficiency and typing speed.
• Willingness to work rotational shifts, weekends, and public holidays as per business requirements.

Responsibilities

• Handle customer remittance, telegraphic transfer, electronic transfer, and foreign exchange transactions.
• Deliver exceptional customer service and resolve customer queries and complaints.
• Promote and cross-sell company products and services to customers.
• Perform branch operational activities and maintain daily transaction records.
• Ensure compliance with AML, KYC, and internal operational policies.
• Support branch sales initiatives and achieve assigned business targets.
• Assist in branch opening and closing activities and work in rotational shifts.
• Maintain high standards of customer confidentiality and service quality.

Skills

Strong communication

Interpersonal skills

Typing speed

Computer proficiency

Education

Bachelor's degree

Job description

1. Handle customer remittance, telegraphic transfer, electronic transfer, and foreign exchange transactions.

2. Deliver exceptional customer service and resolve customer queries and complaints.

3. Promote and cross-sell company products and services to customers.

4. Perform branch operational activities and maintain daily transaction records.

5. Ensure compliance with AML, KYC, and internal operational policies.

6. Support branch sales initiatives and achieve assigned business targets.

7. Assist in branch opening and closing activities and work in rotational shifts.

8. Maintain high standards of customer confidentiality and service quality.

Desired Candidate Profile

1. Bachelor's Degree in any discipline.

2. 1–6 years of experience in an Exchange House, Banking, Financial Institution, or Customer Service environment.

3. Experience handling customer complaints and service requests.

4. Strong communication and interpersonal skills.

5. Good computer proficiency and typing speed.

6. Willingness to work rotational shifts, weekends, and public holidays as per business requirements.