Front Desk Supervisor

Hilton Worldwide, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality group in Dubai is seeking a Front Desk Supervisor to oversee front desk operations and ensure exceptional guest service. The ideal candidate will have strong front office experience, excellent communication skills, and a passion for hospitality. Responsibilities include managing team performance, handling guest inquiries, and maximizing sales through effective upselling. Competitive salary and dynamic work environment offered.

Qualifications

• Experience in hotel, leisure, or retail sector is essential.
• Strong commercial awareness and ability to drive sales is required.
• Must have excellent supervisory and communication skills.

Responsibilities

• Supervise the Front Desk operations to ensure high service standards.
• Monitor team performance and maintain front desk appearance.
• Handle Guest requests and complaints promptly.

Skills

Front Office experience

Sales capabilities

Organizational skills

Communication skills

Customer service passion

Education

Supervisory/management certificate/diploma or degree

Job description

Overview

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

Work Location

DoubleTree by Hilton Jumeirah Beach, The Walk, PO Box 2431, Dubai D94

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing programs
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Qualifications

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

Preferred

• A relevant supervisory/management certificate/diploma or degree

What it’s like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office