Front Desk Supervisor

Hilton Hotels; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Supervisor to lead front office operations and ensure exceptional guest experiences. This role involves supervising a dedicated team, managing guest interactions, and maximizing sales through effective up-selling strategies. The ideal candidate will possess strong interpersonal and communication skills, along with a calm and organized work ethic. Join a dynamic team where your contributions will help create memorable experiences for guests in a thriving hospitality environment.

Qualifications

• Experience in front office operations in hotels or retail.
• Strong sales skills and business awareness.

Responsibilities

• Supervise front desk operations to ensure high standards.
• Manage guest requests and complaints promptly.
• Maximize sales revenues through up-selling.

Skills

Front Office Experience

Sales Capabilities

Interpersonal Skills

Communication Skills

Organizational Skills

Job description

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Desired Candidate Profile

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

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