Front Desk Supervisor

Accor Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

M venpick Hotel Dubai seeks a Front Desk Supervisor to lead guest services and front office operations, ensuring smooth check-ins and guest satisfaction. This role requires a Diploma in Hotel Management, supervisory experience, and strong interpersonal skills. Join a team that values inclusivity and offers growth opportunities across 110+ countries.

Benefits

Staff discounts across Accor properties

Access to development programs

Participation in community initiatives

Qualifications

• Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred.
• Fluent in English; knowledge of additional languages is a plus.
• Positive attitude and ability to handle pressure.

Responsibilities

• Supervise front desk operations including check-ins, check-outs, and guest interactions.
• Monitor and support team performance and ensure cashiering tasks are completed accurately.
• Collaborate with other departments for efficient guest service.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Organizational skills

Proactive approach to guest service

Education

Diploma in Hotel Management

Tools

Opera PMS

Job description

Job Title
Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai)
Job Description
Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai)

Role Purpose

M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination.

Employment Overview

Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 6000-7500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Main Responsibilities

* Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions
* Allocate rooms, update guest profiles, and handle special requests and VIP arrivals
* Resolve guest complaints with a helpful, calm, and professional approach
* Monitor and support team performance through on-the-job coaching and daily briefings
* Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately
* Maintain up-to-date shift reports, logbooks, and issue tracking
* Collaborate with housekeeping, F&B, and other departments for efficient guest service delivery
* Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts
* Practice and promote upselling techniques during guest interactions
* Maintain grooming and presentation standards while supporting brand values and core behavior
* Be prepared for emergencies by following fire safety, health, and hygiene protocols
* Participate in training programs and encourage knowledge sharing within the team
* Carry out other duties as assigned by management to ensure smooth hotel operations

Candidate Requirements

* Diploma in Hotel Management or related hospitality education
* Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred
* Familiarity with Opera PMS and hotel front office systems
* Strong interpersonal and communication skills
* Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus
* Positive attitude, professional appearance, and ability to handle pressure
* Detail-oriented and organized with a proactive approach to guest service

Join Our Team Because

* Work in an inclusive culture that celebrates individuality and fosters career growth
* Be part of a property that blends classic M venpick hospitality with a modern guest experience
* Access development programs through Accor Academies and internal mobility across 110+ countries
* Enjoy staff discounts across Accor properties, F&B outlets, and wellness programs
* Contribute to sustainability and community initiatives through Planet 21 and Heartist values

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