Front Desk Representative

Talentmate; Dubai; On-site; AED 24,000 - 36,000; Full time

Job summary

A leading company in Dubai seeks a Front Desk Representative to provide a welcoming atmosphere and manage front desk operations. The ideal candidate will possess strong communication and organizational skills, ensuring a positive guest experience through efficient check-in/check-out and handling inquiries. This role requires flexibility and a customer-oriented attitude, making it a vital part of the guest experience team.

Qualifications

• Previous experience in a front desk or customer service role is desirable.
• Excellent verbal and written communication skills in English; multilingualism is advantageous.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Greet and welcome guests while managing the check-in and check-out process.
• Respond to guest inquiries and maintain a tidy front desk area.
• Coordinate with housekeeping to address guest needs efficiently.

Skills

Communication

Multitasking

Customer-oriented

Organizational Skills

Interpersonal Skills

Education

High school diploma or equivalent

Tools

MS Office Suite

Front desk reservation systems

Job description

The Front Desk Representative is a crucial role responsible for providing a warm and welcoming environment for guests and visitors while managing all front desk operations. As the first point of contact, the representative must possess excellent communication skills, a friendly demeanor, and the ability to handle various administrative tasks efficiently. This position involves aiding guests with inquiries, managing check-ins and check-outs, and maintaining a tidy and organized reception area. This role requires a keen attention to detail, the ability to multitask under pressure, and a customer-oriented approach. The successful candidate will contribute significantly to enhancing the overall guest experience by ensuring that all operations at the front desk are conducted smoothly and professionally.

The Front Desk Representative is a crucial role responsible for providing a warm and welcoming environment for guests and visitors while managing all front desk operations. As the first point of contact, the representative must possess excellent communication skills, a friendly demeanor, and the ability to handle various administrative tasks efficiently. This position involves aiding guests with inquiries, managing check-ins and check-outs, and maintaining a tidy and organized reception area. This role requires a keen attention to detail, the ability to multitask under pressure, and a customer-oriented approach. The successful candidate will contribute significantly to enhancing the overall guest experience by ensuring that all operations at the front desk are conducted smoothly and professionally.

Responsibilities

• Greet and welcome guests, providing a positive first impression at all times.
• Manage the check-in and check-out process efficiently using the hotel s software system.
• Respond promptly and professionally to guest inquiries, both in person and over the phone.
• Maintain a tidy, organized, and fully stocked front desk area at all times.
• Coordinate with the housekeeping and maintenance teams to address guest needs and requests.
• Handle cash transactions, process payments, and verify the guest's payment details accurately.
• Manage the reservation schedule and keep track of room availability consistently.
• Assist in resolving guest complaints by providing appropriate solutions swiftly.
• Keep records of guests comments or complaints and prepare reports when required.
• Promote hotel services and facilities to guests to enhance their stay experiences.
• Ensure all front desk operations comply with the established safety and company protocols.
• Train or assist in training new front desk staff, ensuring they understand their roles.

Requirements

• High school diploma or equivalent; additional education or certifications are a plus.
• Previous experience in a front desk or customer service role is highly desirable.
• Excellent verbal and written communication skills in English; multilingualism is advantageous.
• Proficient in MS Office Suite and familiar with front desk reservation systems.
• Strong organizational skills with the ability to multitask efficiently under pressure.
• Outstanding interpersonal skills with a strong customer-oriented approach.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

Job Details

Role Level:Mid-LevelWork Type:Full-TimeCountry:United Arab EmiratesCity:DubaiCompany Website:

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