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Front Desk Receptionist

1st-jobs.com

Abu Dhabi

On-site

AED 30,000 - 60,000

Full time

30+ days ago

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Job summary

Join a dynamic hotel team as a Front Desk Agent, where your friendly personality and exceptional communication skills will shine. In this role, you'll be the first point of contact for guests, ensuring they receive top-notch service and all the information they need for a comfortable stay. Your attention to detail and organizational skills will help manage reservations and coordinate with housekeeping, creating a welcoming environment for all. If you're passionate about hospitality and ready for a rewarding challenge, this opportunity is perfect for you. Apply now and be part of an exciting journey in the hospitality industry!

Qualifications

  • Degree in Hotel Management or Business Administration preferred.
  • Proficient in English; knowledge of other languages is a plus.

Responsibilities

  • Manage room reservations and provide necessary information to guests.
  • Coordinate with housekeeping to ensure guest satisfaction.

Skills

Customer Service
Communication Skills
Organizational Skills
Attention to Detail
Problem Solving

Education

Degree in Hotel Management
Business Administration
High School Diploma

Tools

Hotel Reservation Software
MS Office

Job description

We are searching for someone who is efficient with a pleasant personality to join our hotel team as a Front Desk Agent.

As a Hotel Front Desk Agent, you will be the point of contact to represent the hotel in front of guests either over the phone or during check-in. You will also have to provide excellent customer services for our guests.

You should provide our guests with all the necessary information they require and ensure they have a comfortable stay. You should possess amazing communication skills and love interacting with people. You should also have a keen eye on details and be able to respond quickly.

If you are an experienced Front Desk Agent and ready to take up this opportunity, then apply right away. We would like to meet you.

Responsibilities
  1. Manage room reservations either on-call or assign rooms at the time of check-in.
  2. Do a background check on the customer credit card.
  3. Provide necessary information to the guests.
  4. Respond to customer queries on time.
  5. Maintain and register the guest details.
  6. Coordinate with the housekeeping staff to ensure the rooms are cleaned and maintained according to guest requirements.
  7. Brief the guests about our additional services.
  8. Provide help to the guests related to car bookings or ticket bookings.
Requirements
  1. Degree in Hotel Management or Business Administration. Candidates having a High School diploma will also be considered.
  2. Knowledge of hotel reservation software like roomkeyPMS and Cloudbeds.
  3. Proficient in the English language. Knowledge of other languages will be preferred.
  4. Pleasant personality and amazing organizational skills.
  5. Knowledge of Computer and MS Office applications.
  6. Good verbal and written communication skills.
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