Front Desk Receptionist

Four Seasons Hotel; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Excellent Training and Development

Complimentary Employee Meals

Complimentary Accommodation at Four Se

Complimentary Dry Cleaning for Uniform

Job summary

Four Seasons Hotel Abu Dhabi is seeking a dedicated Night Shift Front Office Agent to warmly greet guests, register arrivals, explain accommodations, and manage payments. You will be responsible for efficient room assignment and issuing keys while maintaining Four Seasons standards.

You will handle guest requests with personalized recommendations, assist with luggage and concierge support, and process check-outs, deposits, and transactions with accuracy.

Responsibilities

• Greet and check in guests, explain accommodations and payment methods.
• Handle check-out and present guest bill to ensure accuracy.
• Respond to guest requests with personalized recommendations while following Four Seasons policies.
• Assist with luggage delivery and concierge support, coordinating with other departments as needed.
• Use hotel computer systems to check guests in/out and block rooms; manage keys and deposits.

Job description

Main duties Qualifications

• Welcomes and registers hotel guests explaining the accommodations and establishing credit or method of payment
• Checks guest out of the hotel preparing and explaining the bill
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies
• Checks in guest in an efficient and friendly manner using guest name whenever possible Assures that guest is assigned type of room requested and the correct rate is charged Arranges for luggage to be delivered to guest room Issues correct keys to the guest
• Checks out guest at end of stay Ascertains guest satisfaction collects keys posts late charges and presents bill to guest Settles bill accurately through credit card or cash transaction
• Maintains a balanced bank assigned by the hotel Makes change cashes checks exchanges foreign currency Reconciles all transactions at the close of each shift
• Handles all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible resolves customer complaints assists customers in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc Responds to all guest requests in an accurate and timely manner Interaction with guest will be in person and by phone
• Utilizes a variety of computer systems to check guests in and out run daily reports and select and block rooms for arriving guests
• Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Works harmoniously and professionally with co-workers and supervisors
• Accepts reservations changes and cancellations in the absence of Reservations Department Staff Can answer guest calls and direct them appropriately in the absence of a Communications Operator
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge Guest Experience Guest Services and lobby coverage
• Provides basic trouble-shooting support for in-room services such as Internet TV movies games and Web service
• Works closely with Guest Services to ensure smooth handling of guest luggage deliveries and special requests

Night Shift

• Displays at all times a friendly courteous and professional manner in all dealings with guests patrons and other employees
• Welcomes and register hotel guests with an emphasis on fulfilling requests following special handling instructions and adhering to established credit policies and procedures
• Handles a multitude of keys
• Be familiar with room and rate availability for current and future dates
• Accepts reservations changes and cancellations in the absence of reservations staff
• Selects and blocks rooms for arriving guests pre-register individuals or groups as required assist in escorting VIPs and return guests to their rooms as requested
• Works closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests
• Handles guest problems or complaints
• Utilizes the computer system in running daily reports and in blocking special requests
• Keeps all support departments informed of necessary information or requests
• Handles safety deposit box requests including distributing giving access to and closing procedures
• Completes key packets and vouchers and to modify registration cards
• Checks guests out of the hotel in accordance with procedures make change cash checks exchange foreign currency and post charges to guest accounts
• Maintains a balanced bank assigned to you from the hotel
• Reconciles all transactions at the close of the shift and to cash out
• Recites hours of operation of all hotel facilities and special service codes
• Understands the tasks performed by a Core Agent a Concierge and a Housekeeper
• Handles hotel emergency procedures and situations with maturity and professionalism
• Perform tasks and projects as delegated by the Front Office Manager Night Manager Assistant Front Office Manager or Assistant Director of Rooms

What we offer Competitive Salary wages and a comprehensive benefits package

• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals and so much more

Schedule and hours

This is a full-time role A minimum of at least 1-2 years of experience in the similar role in a luxury brand An outgoing personality and a can-do approach to an assigned task High level of understanding and knowledge of Rooms operations Excellent interpersonal, verbal, and written communication skills; Arabic language is a plus