Front Desk / Raffles Club Agent

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Front Desk Manager to oversee all front desk activities including reception and guest relations. The ideal candidate should have at least 2 years of experience in a prestigious hotel environment and exceptional communication skills. This role requires managing guest check-ins, addressing inquiries, and promoting hotel services for a memorable guest experience.

Qualifications

• At least 2 years of guest relations experience, preferably in a four- or five-star hotel.

Responsibilities

• Oversee front desk activities including reception and guest inquiries.
• Handle check-in, check-out, and room change procedures.
• Address guest complaints and ensure positive impressions of hotel service.

Skills

English communication skills

Guest relations

Team-oriented attitude

Education

Post-secondary education or hotel management qualifications

Job description

Company Description

Why work for Accor?

We are more than a worldwide leader. We are a team of over 240,000 women and men who share a passion for hospitality. Every day, we host the world, caring for millions of guests. We are driven by curiosity, love blending cultures, and pride ourselves on our differences. We aim to lead the way with audacity, imagination, and passion.

Raffles the Palm

Located on the western crescent of Palm Jumeirah, Raffles the Palm Dubai is a luxurious five-star hotel featuring 360 spacious rooms, suites, and villas with Italian craftsmanship and elegant amenities. Guests enjoy panoramic views, a private beach, entertainment, recreational facilities, boutiques, a VIP movie theatre, and signature restaurants with exquisite banqueting and conference spaces.

At Raffles, each guest experiences personalized, discreet service, reflecting the hotel’s unique personality and story. Raffles Hotels & Resorts, established in 1887 with the original Raffles Hotel in Singapore, now boasts nearly twenty luxury properties worldwide, from secluded resorts to city hotels.

Job Description

The Front Desk Manager oversees all front desk activities, including reception, Raffles Club management, check-in/check-out, cashiering, foreign exchange, and guest inquiries.

Key Responsibilities

• Greet guests warmly at all times when entering Raffles Club or approaching the Front Desk.
• Register and assign rooms to guest arrivals following established procedures.
• Handle check-in, check-out, and room change procedures accurately in the hotel system.
• Maintain cashier float and ensure accurate daily financial reports.
• Process hotel guest payments, including personal and travelers checks, and assist with currency exchange.
• Stay updated on all accounting policies and procedures.
• Assist guests with safety deposit box services.
• Be knowledgeable about promotional programs such as Seasonal Packages, Frequent Flyer, and Loyalty programs.
• Address guest complaints, inquiries, and requests; escalate unresolved issues to supervisors.
• Coordinate with butlers and other departments to fulfill guest requests.
• Promote other Raffles properties for potential onward bookings.
• Ensure guests leave with a positive impression of the hotel service.
• Perform audit balances and prepare reports for audits.
• On night shifts, review night reports, prepare morning reports, and organize guest arrival forms.
• Maintain knowledge of reservation procedures and department standards.
• Keep the front desk and Raffles Club area clean and organized.
• Be aware of the hotel’s credit policy and adhere to OH&S policies.
• Perform any additional duties or projects as assigned.

Qualifications

• Post-secondary education or relevant hotel management qualifications.
• At least 2 years of guest relations experience, preferably in a four- or five-star hotel.

Personal Attributes

• Strong written and verbal English communication skills.
• Ability to build rapport with colleagues and management.
• Team-oriented attitude.
• Calm, courteous, and attentive to guest needs.
• Ability to foster positive guest relations.
• Good judgment in handling difficult situations.
• Ability to work effectively in a multicultural environment.