Front Desk / Raffles Club Agent

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Desk Manager responsible for managing guest relations and front desk activities. The ideal candidate should have at least 2 years of experience in a similar role and qualifications in Hotel Management. Responsibilities include welcoming guests, managing check-in and check-out procedures, and resolving guest inquiries. Strong communication skills and the ability to work well in a team are essential.

Qualifications

• Minimum 2 years of Guest Relations experience, preferably in a four or five-star hotel.

Responsibilities

• Greet guests in a friendly manner at all times.
• Register and room all guest arrivals according to established procedures.
• Perform check-in, check-out, and room change procedures.
• Attend to guest complaints and inquiries.

Skills

Strong written and verbal communication skills in English

Ability to work cohesively with co-workers

Ability to focus on guest needs

Good judgment with difficult guests

Education

Post-secondary education in Hotel Management

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We are more than 240,000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences.
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 360 spacious rooms, suites, and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal, and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

To manage all activities relevant to the Front Desk such as the reception, to be responsible for all activities relevant to Raffles Club, check-in/out, cashiering, foreign exchange, and assisting guests with inquiries.

KEY ROLES & RESPONSIBILITIES

• Greet guests at all times in a friendly and helpful manner when entering Raffles Club or approaching the Front Desk
• Register and room all guest arrivals according to established procedures
• Perform check-in, check-out, and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily reports of all money received
• Cash hotel guests’ personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests’ requests to use the safety deposit box at all times
• Be knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Hotel Group Loyalty programs
• Attend to guest complaints, inquiries, and requests, referring problems to supervisor/Assistant Manager if unable to assist
• Liaise closely with butlers and other departments to escort and follow up on guest requests or requirements
• Be familiar with other Raffles properties so that guests indicating any next destination on the registration card can be offered an onward booking to another Raffles property
• Ensure that guests depart the hotel with a positive impression of the hotel service
• Perform audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report, and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior, appearance, and attitude
• Ensure front desk work area/Raffles Club area is kept clean and orderly at all times
• Be fully aware of the Credit policy
• Adhere to OH&S policies and procedures
• Perform related duties and special projects as assigned

Qualifications

• Post-secondary education or relevant qualifications in Hotel Management
• Minimum 2 years of Guest Relations experience, preferably in a four or five-star hotel

PERSONAL ATTRIBUTES

• Strong written and verbal communication skills in English
• Able to develop rapport with and gain support from colleagues and management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all guests and patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multicultural environment