Front Desk Officer / ReceptionistFilled

Dusit Hotels and Resorts in Davao; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Guest Service Associate to ensure a pleasant stay for guests through effective communication and service. Responsibilities include assisting in room sales, managing front desk operations, and training staff. Ideal candidates will hold a Bachelor’s in Hotel Management, have good English skills, and a pleasant demeanor, contributing to the overall guest experience and hotel image.

Qualifications

• Fresh graduates are welcome; 1+ years of reception or guest service experience is a plus.
• Good English communication skills, both written and spoken.
• Pleasant personality with strong interpersonal skills.

Responsibilities

• Assist in maximizing room sales and revenue.
• Greet and address guests by name during check-in and check-out.
• Coach, evaluate, and train staff.

Skills

English communication skills

Interpersonal skills

Customer service

Education

Bachelor’s degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES:

• Assist in maximizing room sales and revenue.
• Prepare guest name lists and coordinate arrivals and departures.
• Greet and address guests by name during check-in and check-out.
• Assist guests with registration, transportation, luggage, and payments.
• Escort guests to their rooms and inform Guest Service Attendants of room numbers.
• Show room features and facilities to guests.
• Follow up on guest requests and inquiries, and recommend hotel outlets and entertainment.
• Brief next shift personnel and provide information and directions according to hotel standards.
• Operate the Business Center and handle mails, messages, and documents.
• Maintain familiarity with cashier policies, foreign exchange, and control of guest room keys.
• Follow hotel policies, inform management of guest feedback, and be familiar with emergency procedures.
• Perform additional duties as assigned by supervisors.

Administrative Responsibilities:

• Ensure tasks are completed effectively and on time.
• Conduct briefings, recommend corrective actions, and manage staffing needs.
• Communicate effectively within and across departments.
• Prepare business volume and revenue reports, and manage personnel actions.
• Identify and resolve problems professionally.

Technical Responsibilities:

• Understand all departmental roles and policies.
• Recognize quality standards and supervise staff to maximize revenue and minimize costs.
• Maintain grooming standards, conserve resources, and manage waste.
• Manage inventory and requisition of supplies.

Commercial Responsibilities:

• Communicate effectively with guests, partners, and staff.
• Promote the hotel’s image and participate in community activities.

Human Resources Responsibilities:

• Coach, evaluate, train, and motivate staff.
• Develop personal skills to improve supervisory and managerial capabilities.

Relationships:

• Report to Unit Manager and supervise subordinates.
• Coordinate with all relevant personnel to accomplish activities.

Others:

• Engage in continuous learning through personal development plans.
• Perform other duties as assigned.

Accountabilities:

• Represent the Dusit brand, uphold values, and deliver exceptional guest experiences.

Company Culture:

• Embrace and communicate the company’s vision, mission, and values, leading by example.

Confidentiality:

• Maintain confidentiality of all data and adhere to policies regarding information security.

Job Requirements:

• Bachelor’s degree in Hotel Management or relevant field.
• Fresh graduates are welcome; 1+ years of reception or guest service experience is a plus.
• Good English communication skills, both written and spoken.
• Pleasant personality with strong interpersonal skills.