Front Desk Officer Receptionist

Dusit Hotels and Resorts in Davao; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider seeks a Guest Service Representative to ensure exceptional guest experiences and seamless operations at their Abu Dhabi location. This role requires effective communication, a hospitality background, and a pleasant demeanor to greet and assist guests, contributing to the hotel's reputation.

Qualifications

• Fresh graduates welcome; 1+ years experience in Reception or Guest Service is a plus.
• Good English communication skills, both written and spoken.
• Pleasant personality with good interpersonal skills.

Responsibilities

• Assists in maximizing room sales and revenue.
• Greets guests and assists during registration and check-in.
• Handles guest requests, inquiries and manages front desk tasks.

Skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES:

• Assists in maximizing room sales and revenue.
• Prepares guest name lists.
• Prepares for guest arrivals and departures.
• Greets and addresses guests by name upon their check-in and check-out.
• Assists guests during registration, transportation arrangements, luggage, payment, etc.
• Escorts guests to their rooms and informs Guest Service Attendants of room numbers.
• Shows room features and facilities to guests.
• Assists and follows up on guests’ requests and inquiries.
• Recommends F&B outlets and entertainments within the hotel.
• Briefs the next shift personnel for handover.
• Provides information, directions, and services per hotel standards and policies.
• Operates the Business Center, providing secretarial services and handling documents.
• Ensures prompt delivery of mails and messages.
• Familiar with cashier policies, credit cards, traveler cheques, currencies, and foreign exchange.
• Controls and distributes guest room keys.
• Follows hotel and company standards and policies strictly.
• Informs management of guest feedback or unusual events.
• Familiar with emergency procedures.
• Performs other duties as assigned by Shift Manager or FO Manager.

Administrative Responsibilities

• Ensures assigned tasks are completed effectively and timely.
• Conducts daily briefings and de-briefings in the absence of immediate supervisor.
• Recommends corrective actions for variances in standards and budgets.
• Proposes duties to ensure sufficient manpower.
• Establishes communication within and across departments.
• Prepares volume of business and revenue reports.
• Attends briefings and meetings as assigned.
• Manages time effectively to meet deadlines.
• Handles personnel actions such as leaves, overtime, disciplinary measures, and commendations.
• Identifies and resolves problems professionally.

Technical Responsibilities

• Understands all positions’ job descriptions and can perform required tasks.
• Familiar with departmental policies and can guide others.
• Recognizes quality products and presentation standards.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance during peak periods.
• Maintains grooming standards.
• Conserves energy and water without compromising guest comfort or cleaning efficiency.
• Manages waste reduction and recycling, encouraging resource conservation.
• Knows the requisition points and par stocks of supplies.

Commercial Responsibilities

• Communicates effectively with guests, clients, partners, and staff.
• Promotes the hotel’s image and business as a salesperson.
• Participates in community projects to enhance hotel’s reputation and community relations.

Human Resources Responsibilities

• Coaches and counsels staff as needed.
• Evaluates staff performance objectively.
• Provides regular training to staff.
• Motivates staff for growth within the company.
• Develops personal skills to become a better supervisor/manager.

RELATIONSHIP

• Reports to Unit Manager concerned.
• Supervises and directs subordinates’ activities.
• Coordinates with related personnel to ensure activities are accomplished.

Others

• Engages in continuous learning through own IDP.
• Performs other duties as assigned.

Accountabilities

• Represents Dusit’s brand and values, delivering exceptional guest experiences and promoting Thai graciousness.

Company’s Culture

• Embraces and communicates the company’s vision, mission, and values, leading by example.

CONFIDENTIALITY

• Maintains confidentiality of all intellectual property and data, adhering to policies.

JOB REQUIREMENTS

• Bachelor’s degree in Hotel Management or relevant field.
• Fresh graduates are welcome; 1+ years experience in Reception or Guest Service is a plus.
• Good English communication skills, both written and spoken.
• Pleasant personality with good interpersonal skills.