Front Desk Officer / Receptionist

Dusit Doha Hotel | Dusit Hotel & Suites - Doha; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Receptionist to assist with guest arrivals, maximize room sales, and provide exemplary service. Candidates should possess a Bachelor's degree in Hotel Management or a relevant field, along with strong English communication skills. Fresh graduates are encouraged to apply. Join us to deliver exceptional guest experiences in line with our hotel standards.

Qualifications

• Fresh graduate is welcome. Experience in Reception or Guest Service is a strong plus.

Responsibilities

• Assist in maximizing room sales and revenue.
• Prepare guest arrivals and departures.
• Greet guests by name upon check-in and check-out.
• Assist guests with transportation arrangements.

Skills

English communication skills

Interpersonal skills

Pleasant personality

Education

Bachelor degree in Hotel Management or relevant degree

Job description

Overview

Job Description

Primary Responsibilities

• Assists in maximizing room sales and revenue.
• Prepares guest name lists.
• Prepares for guest arrivals and departures.
• Greets and addresses guests by name upon their check-in and check-out.
• Assists guests while they are registering.
• Assists guests with transportation arrangements, luggage, payment, etc.
• Escorts guests to their rooms.
• Informs Guest Service Attendants of guests’ room number.
• Shows the room features and facilities to guests.
• Assists and follows up guests’ requests and inquiries.
• Recommends F&B outlets and entertainments in the hotel to guests.
• Briefs next shift personnel to hand over at the end of the shift.
• Provides information, directions and service based on the hotel standards and policies.
• Operates the Business Center in providing secretarial service and handles all requested documents and information.
• Ensures a prompt delivery of mails and messages.
• Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
• Controls and distributes guest room keys.
• Strictly follows hotel and company standards and policies.
• Informs management regarding guest feedback or any unusual events.
• Is familiar with the emergency procedures of the hotel.
• Performs other duties as assigned by Shift Manager or FO Manager.

Administrative Responsibilities

• Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
• Conducts daily briefing and de-briefing in the absence of the immediate supervisor.
• Recommends corrective actions for unfavorable variances in job standards and budget commitment.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Establishes two-way communication within and related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Prepares volume of business counts and revenue report for the concerned section.
• Attends briefing and departmental meetings or as assigned by supervisor.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
• Identifies and solves problems in a professional manner.

Assists others to ensure the operation is run smoothly and effectively

Technical Responsibilities

• Knows and understands the job description of all positions in the department and be able to perform the task as required.
• Knows and understands policies of the department well and can guide others to perform the job well.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
• Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

Commercial Responsibilities

• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

Human Resources Responsibilities

• Coaches and counsels all staff when applicable.
• Evaluates objectively the performance of staff in his/her responsibilities.
• Provides training to all staff in his/her department regularly.
• Motivates staff to grow within the company.
• Develops him/herself to be better supervisor/manager at all times.

Relationship

• Reports to Unit Manager concerned.
• Directs and supervises activities of subordinates.
• Coordinates with all concerned personnel to ensure that all activities are accomplished.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Data Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills