Front Desk Manager

Soul Senses Spa & Wellness; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading spa and wellness center is seeking a Front Desk Manager to oversee operations, ensure customer satisfaction, and drive sales performance. The ideal candidate will have strong leadership skills and a passion for wellness. Responsibilities include operational management, staff training, and meeting sales targets.

Qualifications

• Proven experience as a Front Desk Manager or in a similar leadership role in luxury spa or hospitality.
• Strong sales record with proven ability to meet or exceed targets.
• Excellent leadership, communication, and organizational skills.

Responsibilities

• Oversee daily operations of the spa facility and ensure guest satisfaction.
• Implement strategies to achieve monthly and annual sales targets.
• Manage the spa budget and inventory, ensuring profitability.

Skills

Leadership

Sales Acumen

Customer Service

Organizational Skills

Education

Degree or diploma in Hospitality, Business Management, or Spa Management

Job description

We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency.

Key Responsibilities:

Operational Management

• Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.
• Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.
• Implement and maintain standard operating procedures and policies.
• Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.
• Track and analyze sales performance .
• Upsell services and retail products and train team members on effective sales techniques.
• Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.
• Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.
• Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.
• Motivate and coach the team to deliver exceptional service and exceed sales goals.

Customer Service

• Handle guest concerns and feedback professionally to ensure high satisfaction.
• Maintain a strong presence on the spa floor to interact with guests and oversee service quality.

Budget & Inventory Management

• Manage the spa budget, control costs, and ensure profitability.
• Oversee inventory and ordering of supplies and retail products.

Requirements:

• Proven experience as a Front Desk Manager or similar leadership role in a luxury spa or hospitality setting.
• Strong sales acumen with a track record of meeting or exceeding targets.
• Excellent leadership, communication, and organizational skills.
• Knowledge of spa services, wellness trends, and retail operations.
• Ability to work flexible hours, including weekends and holidays.

Key Performance Indicators (KPIs):

• Achievement of monthly/quarterly/yearly sales targets.
• Customer satisfaction and retention rates.
• Staff productivity and performance.
• Operational cost control and profitability.

Preferred Qualifications:

• Degree or diploma in Hospitality, Business Management, or Spa Management.

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