Front Desk Manager

GMNSM; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An international club network in Abu Dhabi is seeking a proactive Front Desk Manager to oversee operations and provide exceptional customer service. The role involves managing check-ins, resolving member inquiries, and coordinating with staff. Ideal candidates will have previous experience in customer service or hospitality, strong organizational skills, and emotional intelligence. Join us to be part of a mission-driven team making a difference in children's lives.

Qualifications

• Previous experience in customer service, hospitality, or front desk management.
• Strong organizational and communication skills.
• Ability to work with children and families in a supportive manner.

Responsibilities

• Oversee daily front desk operations, ensuring smooth check-ins.
• Provide outstanding customer service to parents and members.
• Coordinate with coaching staff to maintain high operational standards.

Skills

Customer service experience

Strong organizational skills

High emotional intelligence

Fluent English

Job description

Front Desk Manager (Full-Time) – Abu Dhabi

We are looking for a proactive and service-oriented Front Desk Manager to become the welcoming face of our international team in Abu Dhabi. This is more than a receptionist role—you will be the first point of contact for our members and their families, creating an exceptional customer journey that reflects our values of professionalism, care, and emotional intelligence.

About the Role

As Front Desk Manager, you will:

– Oversee daily front desk operations, ensuring smooth check-ins, class scheduling, and membership inquiries

– Provide outstanding customer service to parents and members, resolving issues with empathy and professionalism

– Coordinate with coaching staff and management to maintain high operational standards

– Support sales and retention by presenting membership options and helping families find the right programs

– Ensure the front desk area is organized, efficient, and welcoming at all times

Requirements

– Previous experience in customer service, hospitality, or front desk management

– Strong organizational and communication skills

– High emotional intelligence and the ability to work with children and families in a supportive manner

– Fluent English (Arabic is a plus)

– Ability to work in a dynamic, multicultural environment

– Availability to work 6 days a week, including evenings and weekends

Why Join Us

We are an international network of clubs shaping the next generation through sports and holistic development. By joining us, you’ll be part of a mission-driven team that combines professionalism with passion for making a difference in children’s lives.

If you’re inspired by meaningful work and want to grow within a fast-expanding international company—we’d love to hear from you.