Front Desk Concierge - Guest Experience

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Front Desk Agent to create memorable experiences for guests. The role includes welcoming guests, managing check-ins and check-outs, and providing exceptional customer service. Candidates should have strong communication, problem-solving skills, and be tech-savvy. This position offers a competitive salary and various benefits, contributing to a vibrant workplace culture that celebrates diversity and inclusion.

Benefits

Competitive salary

Wide range of benefits

Inclusive workplace culture

Qualifications

• Easy to talk to for guests with concerns or compliments.
• Capable of turning issues into opportunities for guests.
• Possesses good reading, writing, basic math, and computer skills.

Responsibilities

• Warmly welcome guests to create memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage payments for guest bookings efficiently.
• Make check-in and check-out processes swift and seamless.
• Anticipate guests' needs and offer tailored recommendations.
• Act as a trusted contact for guests, assisting with various inquiries.

Skills

Communication skills

Problem-solving skills

Fluency in the local language

Literate and tech-savvy

Job description

A leading hospitality company in Dubai seeks a Front Desk Agent to create memorable experiences for guests. The role includes welcoming guests, managing check-ins and check-outs, and providing exceptional customer service. Candidates should have strong communication, problem-solving skills, and be tech-savvy. This position offers a competitive salary and various benefits, contributing to a vibrant workplace culture that celebrates diversity and inclusion.