Front Desk Clerk

Hilton; Dubai; On-site; AED 120,000 - 190,000; Full time

Job summary

Hilton in Dubai is seeking a Front Desk Clerk to brighten guests’ stays by delivering warm hospitality and seamless front office support. You will handle guest information, registrations, and communications with accuracy, while embodying Hilton’s values and service standards in a fast-paced hotel environment.

Strong Arabic language skills and fluent English are required to ensure guest and government communications meet local requirements.

Qualifications

• Fluent in Arabic (speaking and writing).
• English communication skills.

Responsibilities

• Prepare and update DTCM reports using ONQ PMS.
• Update guest information in DTCM reports per government policy.
• Submit CID/police reports and complete registrations; update discrepancies.
• Maintain CID system passport/ID updates and rectify discrepancies.
• Use the property's email system and maintain the inbox.
• Provide consistent and exemplary service to guests at all times.
• Assist and support the team and direct calls to appropriate extensions.

Skills

Customer service

Communication

Arabic language

English language

Job description

Job Description:

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Desk Clerk, you’re not just supporting seamless operation of the Front Office Department – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Prepares and completes the DTCM reports by inputting and retrieving information through ONQ PMS.
• Accurate in updating the guest informations in the DTCM reports taking account of the established government policy
• Sends accurate guest information as required by the local municipality through the CID/ police report system and to completes the registration process by inputting and retrieving informations as required. Updates inaccurate guest information.
• Knowledge And Skills On How DTCM Reconcillation Report Works.
• Preparing and rectifying the DTCM Reconcillation report required by the local municipality with accordance of the
• Knowledgeable about the CID system and ensures that all passport/ID are updated in CID system and rectifies discrepancies.
• Uses the property’s email system and maintains their email box.
• Implement detailed steps by using experience judgment and discretion.
• Constant service to the guest is a must and exemplary service is to be provided at all times
• Assist and support the team to answers calls originating from external and internal sources. Directs caller to appropriate extension or room. Pass on information effectively and accurately.
• Know the standards and put them into practice during daily work, thus actively pursuing the hotel’s objectives.
• Carry out administrative tasks when required
• Record defects and ensure rapid repair by passing these on immediately
• Maintenance of filing system in accordance with the record retention policy
• Preparation of special reports or projects, as requested
• Attend all required meetings
• Other duties as assigned by the Front Office Manager

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

"A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact."

Fluent in Arabic (Speaking and Writing) and communicates effectively in English.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.