Cluster Assistant Reservations Manager

Hilton; Dubai; Presencial; AED 180.000 - 280.000; Jornada completa

Descripción de la vacante

Hilton Dubai is seeking a Cluster Assistant Reservations Manager to oversee reservations operations, optimize occupancy, and lead a high-performing team across properties. You will manage room inventory, rate strategies, and third-party channels to deliver memorable guest stays.

Join a culture that values integrity, leadership, teamwork, and ownership, contributing to revenue goals while developing colleagues in a fast-paced luxury environment.

Formación

• Passion for hospitality and guest service.
• Strong leadership and teamwork.
• Ability to maximize occupancy and revenue.
• Experience in reservations operations is a plus.

Responsabilidades

• Oversee daily reservations operations: inventory, availability, group blocks, cut-off dates, rate restrictions and system usage.
• Maximize occupancy and revenue through rate strategies and occupancy planning.
• Collaborate with Sales and Events to manage group bookings and corporate rates.
• Manage third-party channels and negotiate rates with booking sites and agents.
• Generate reports and forecasts to support planning and decision-making.
• Inspire and develop the team through coaching and performance feedback.

Conocimientos

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now mindset

Descripción del empleo

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our hotels team, that's exactly what you'll do every time you come to work! As aCluster Assistant Reservations Manager, you're not just managing the hotel's reservations operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
• Maximize occupancy and revenue: Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets
• Collaborate with sales and events: Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue
• Manage third-party channels: Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion
• Generate reports and forecasts: Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.