Front Desk Agent Russian Speaker

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Associate to enhance guest experiences. In this role, you will be responsible for managing check-ins and check-outs, ensuring seamless communication between guests and staff, and maintaining high standards of service. Your ability to anticipate guest needs and resolve issues will be crucial in creating memorable stays. Join a team that values professionalism and customer satisfaction, where your contributions will directly impact the guest experience in a dynamic and supportive environment.

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Attention to detail and problem-solving abilities are essential.

Responsibilities

• Process guest check-ins, check-outs, and room assignments efficiently.
• Communicate effectively with guests and staff to ensure satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late checkout requests. Secure payment; activate/reissue room keys. Ensure rates match market codes and document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guests of messages. Clear departures in the computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at the beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.